Claim Experience Redesign

Enabling easier claim submissions and collecting information to automatically adjudicate pet insurance claims

Timeline

Dec 2023 - Feb 2024

Product

Pumpkin

My Role

Research, UI, UX

Claim Experience Redesign

Enabling easier claim submissions and collecting information to automatically adjudicate pet insurance claims

Timeline

Dec 2023 - Feb 2024

Product

Pumpkin

My Role

Research, UI, UX

Solution walkthrough

Using motion to reinforce form logic

I introduced motion to help orient users to how changes in the form are impacting the questions they’re asked, and their eligibility for services like PumpkinNow.

Streamlining file uploads

Invoice upload was one of the most cumbersome parts of our previous claim experience.

The new component provides clearer progress feedback, helping members submit documents with greater confidence.

Evolving selection patterns

As part of Pumpkin’s broader design system refresh, I helped introduce a new chip selector component to replace traditional radio buttons in many selection flows. The pattern felt more aligned with our updated visual language while reducing the vertical space required to display options on mobile.

BRIAN O'CONNOR

© 2026

BRIAN O'CONNOR

© 2026

BRIAN

O'CONNOR

© 2026