I'm Brian O'Connor, a product designer based in NYC.

I tackle complex problems to build impactful product solutions. I'm currently leading design for Pumpkin Wellness Club.

Pumpkin Pay

Pet insurance doesn't work the way it should. I designed and piloted a system to fix that.

Claim Submission Experience

Submitting a claim was a hassle. Customers were frustrated, and CX was overwhelmed. So I redesigned our claim experience to improve usability and support the automation of routine claims.

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PawPortal

Vets are the first to admit they know surprisingly little about pet insurance. I led the design of a 0→1 product to empower clinics with the tools they need to see its impact.

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Streamlined Medical Record Collection

Exchanging medical records was a pain for our claims team and veterinary clinics alike. I designed an automated solution that simplified the process.

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